Privacy Policy

1. Information We Collect

To fulfill your orders and provide a smooth shopping experience, we need to collect certain details.

a. Information You Give Us (The Essentials)
We collect data when you place an order, create an account, or sign up for updates. This includes:

• Identity Data: Your name and username.
• Contact Data: Email address and phone number (vital for delivery updates).
• Delivery Data: Your shipping and billing address.
• Transaction Data: Details about payments and the specific products you have purchased from us.
• Note: We do not store your credit/debit card numbers on our servers. Payment processing is handled securely by our payment gateway partners.

b. Information Collected Automatically
When you browse our shop, our system gathers technical data to help the website run smoothly:

• Device Info: IP address, browser type, and device type (to ensure our store looks good on your screen).
• Shopping Behavior: Which products you viewed, items added to the cart, and your navigation path through the store.

2. Cookies & Browsing Experience

We use cookies not just to track analytics, but to make the shop functional.

• Shopping Cart: Cookies allow the site to “remember” what you put in your cart while you continue browsing.
• Preferences: Remembering your login details so you don’t have to sign in repeatedly.
• Analytics: Helping us understand which wooden designs are most popular so we can create more of what you love.

You can choose to disable cookies in your browser settings, but please note that some features of the store (like the checkout process) may not function correctly without them.

3. How We Use Your Details

We never collect data for the sake of it. Every piece of information serves a purpose:

• Order Fulfillment: We use your address and phone number to ship your wooden wall decor and ensure the courier can find you.
• Transaction Processing: To securely process your payment and send you an invoice.
• Customer Support: To help you with returns, refunds, or questions about product dimensions and care.
• Store Improvements: Using browsing data to improve our website layout and product range.
• Marketing (Optional): If you have opted in, we may send you emails about new arrivals or exclusive discounts. You can unsubscribe at any time.

We do not sell your personal data. Your information is yours; we only borrow it to serve you better.

4. Sharing with Trusted Partners

As an online store, we work with external services to get your product to you. We may share necessary data with:

• Payment Processors: Secure gateways (e.g., PayPal, Stripe, Razorpay) to handle financial transactions.
• Logistics & Couriers: Delivery partners (e.g., FedEx, Delhivery, BlueDart) need your name, address, and phone number to deliver your package.
• Analytics Providers: Services like Google Analytics help us monitor site traffic.

These partners have their own privacy standards and are only given the information strictly necessary to perform their specific services.

5. Payment Security

Your financial security is our top priority. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This ensures that your payment information is handled with the highest level of encryption and security. Fulkky.com never sees your full credit card number.

6. External Links

Our store may contain links to social media platforms (Instagram, Pinterest) or third-party sites. Once you leave our store, we are not responsible for the privacy practices of other websites. We encourage you to read their privacy statements.

7. Children’s Privacy

Fulkky.com is a commercial site selling home decor. We do not knowingly solicit information from or market to children under the age of 13. If a parent or guardian believes a minor has made a purchase or provided data without consent, please contact us to resolve the issue immediately.

8. Your Data Rights

You have control over your personal information. You have the right to:

• Access the personal information we hold about you.
• Request corrections to your shipping or billing details.
• Request that we delete your account and personal data from our records (subject to legal requirements regarding transaction history).

9. Changes to This Policy

As our store grows and laws change, we may update this policy. Any modifications will be posted here with a revised date. We recommend checking back occasionally to stay informed.

10. Get in Touch

If you have any questions about your privacy, your order data, or how we handle your information, please reach out directly.

• Contact Email: contact@fulkky.com
• Store Owner: Sanjit Das
• Website: https://fulkky.com/
• Support Page: https://fulkky.com/contact-us/